I don’t usually make new year’s resolutions, because I feel that I’m always making resolutions through out the year. I don’t need a change in the calendar to get me moving. Of course I have more resolutions that don’t go beyond a line item in my list of other things to do.
But my resolution in regards to the is blog is to include more from the readers – what do you want to know about YourDigitalData?
And with that in mind I’m also going to use this forum to talk about customer service and customer data. The more I know about how much data is collected and how it supports (or lack of support) from customer service the more frustrated I become. What is customer service and customer satisfaction. It is fixing a mistake or not making any mistakes at all? When it causes problems for you, but still benefits their bottom line – who is really winning?
What are you resolutions? Do they involve data? 
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